Law Enforcement Software Solutions Support Services
Law Enforcement Software Solutions presents its customers with a variety of support offerings that are designed to assist during all stages of product usage:

1. Assistance with issues when you install our products.
2. Assistance in resolving problems during day-to-day operations.

Law Enforcement Software Solutions offers two support programs (Enhanced and Standard) that are offered on an annual basis.  You can purchase a level of service that suits you organizations’ needs and gives you the right to receive upgrades (major, minor, and maintenance releases).

Per Incident support is available but does not include any product updates or upgrades.

Complimentary support comes with the purchase of every application license allowing for 30 days of installation support and product updates for 12 months.

The privileges and services available to you as a Law Enforcement Software Solutions customer are dependent upon the products you have purchased from us, the type of license you have, and the support offering under which you are covered.  For more information on services, view the Terms and Conditions.

Support Offerings

1. Overview – comparison of available services
2. Enhanced – 5x10, mission critical support
3. Standard – 5x8, non-mission critical support
4. Per Incident – purchase individual support requests on an as needed basis
5. Complimentary – 30 days from time of purchase